Fleet performance depends on high-quality dispatch decisions, real-time order visibility, and structured incident documentation.
Dispatch best practices
Assign by proximity, capacity, and compliance readiness.
Monitor active jobs continuously and resolve blockers quickly.
Use consistent exception tagging for post-shift analysis.
Claims and issue documentation
Capture order IDs, timeline, and evidence for every major incident.
Separate operational events from financial claim outcomes in reports.
Claims workflow depth is expanding; keep internal review notes structured in the meantime.
Real-time visibility
Use dispatch and order detail surfaces as your primary live-control layer.
Validate status transitions to keep customer/business communication aligned.
Consistent fleet telemetry and incident notes are critical for both operational quality and finance reconciliation.