This guide is for couriers using the driver app, whether independent or assigned to a fleet.
Typical onboarding steps
Complete identity and profile information.
Upload required compliance documents (for example license/profile assets as requested).
Finish required payout/account setup steps before full activation.
Common blockers
Document data mismatch versus profile data.
Unreadable uploads or incomplete required fields.
Pending compliance or account review items not yet resolved.
If you are fleet-assigned
If you're assigned by a fleet dispatcher or manager, use the Fleet guides for dispatch, billing controls, and compliance workflows.
Start with: Dispatch board and driver assignments; Fleet billing and payout controls; Compliance and document management.
If activation is delayed, provide submission date and account identifier so support can locate your review queue quickly.