This guide is for couriers handling no-shows, cancellations, and quality reviews in live delivery operations.
No-show and cancellation handling
Record status updates promptly when pickup/drop-off cannot proceed.
Capture reason and evidence to support fair case review.
Escalate blocker cases early so dispatch/support can coordinate alternatives.
Quality and rating signals
Reliable status updates and completion consistency.
Clean handover documentation including proof evidence where required.
Low incident frequency and strong communication quality.
If you are fleet-assigned
If you're assigned by a fleet dispatcher or manager, use the Fleet guides for dispatch ownership and policy workflows.
Start with: Dispatch board and driver assignments; Compliance and document management.
When disputing a rating-impacting event, include order IDs and timestamped evidence for objective review.