If you cannot sign in, follow this recovery path before opening a support escalation.
Self-service recovery checklist
Confirm you are using the correct email or phone identifier.
Run forgot-password flow and complete verification prompts.
Retry from a stable network and updated app/browser version.
When to contact support
Verification codes are not delivered after multiple attempts.
Your account is locked or flagged for additional checks.
Identifier change is pending but cannot be completed.
What to provide
Your account identifier and the exact failed step.
Error message text and timestamp.
Device/app version details if available.
Complete issue details let support resolve access blockers faster.