This article explains live tracking, status updates, and ETA monitoring while your delivery is active.
What this is
Tracking provides status progression, stop progress, and driver movement where available.
What to provide
Order ID when contacting support.
Current visible status and timestamp if tracking appears delayed.
Recipient availability details for handover blockers.
What happens next
Pending: order is created and waiting for assignment.
Assigned: a driver has accepted the job.
In Transit: parcel is moving between stops.
Delivered: final stop has been completed.
If status is stuck, support can coordinate with dispatch for an updated ETA.
For urgent issues, share your order ID and current status in Intercom so support can escalate quickly.