Maxmove

Max Valjan

Help for private customers placing and tracking deliveries.

Customer

How to register and complete your basic customer profile.

Create your account and set up your profile

Step-by-step flow for creating your first delivery request.

Place your first order

When to use Customer, Business, Driver, and Fleet workspaces.

Maxmove workspace overview

Fix common account access and verification issues quickly.

Login and verification troubleshooting

How to check if booking is currently available in your area.

Service availability and city coverage

Where to contact support and where to find terms and privacy policies.

Support channels and legal information

Create your account and place your first order.

Getting Started

Understand statuses and map events while your order is active.

Track your order in real time

What can be changed and when cancellation is still possible.

Edit or cancel an order

Vehicle classes, dimensions, and payload guidance before booking.

Choose the right vehicle type

What can usually be transported and what requires extra review.

Allowed and restricted items

How to prepare addresses and handover details to avoid failed delivery attempts.

Pickup, drop-off, and handover instructions

When to use immediate pickup and when to schedule a future time.

Book now vs schedule later

What delivery proof can include and how to use it for issue resolution.

Proof of delivery (PoD) explained

Track deliveries and manage order changes.

Orders and Tracking

Breakdown of what influences your delivery price.

How pricing works

Supported payment methods and where to find invoices/receipts.

Payment methods and receipts

Current status of tipping and incentive-related payment features.

Tips and bonus payments

Pricing and Payments

How to report major delivery incidents quickly.

Late or missing delivery

Refund flow and what support needs to process your request.

Request a refund or charge review

How to report item incidents and escalate dispute handling.

Damaged, wrong, or missing delivery disputes

Issues and Refunds

Find answers and get help from Intercom Support and Community Experts

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