This guide explains when a refund or charge review is possible and how to submit a complete request.
What this is
Refund eligibility depends on delivery outcome, cancellation timing, and available evidence.
What to provide
Share order ID and the reason for the request.
Attach relevant screenshots or proof.
State whether you want refund or account credit.
What happens next
Support validates order timeline, payment records, and evidence.
You receive a case update with outcome and expected processing timeline.
Complex cases may require additional information before final decision.
Support will confirm next steps and timeline after verifying order and payment records.