Most sign-in issues are caused by mismatched identifiers, expired verification links, or incomplete profile data.
Before contacting support
Confirm whether you signed up with phone number or email and use the same identifier.
Use password reset when credentials are rejected repeatedly.
Check that your device has network access and current app version.
Common verification blockers
Document or profile data mismatch.
Required profile fields missing.
Verification asset quality too low (unclear capture or unreadable details).
For faster help, share your account identifier, error message text, and the exact step where verification fails.