Use in-app support first for order-linked requests, then include legal/policy references when needed.
Best support path
Use the in-app messenger for order incidents and account questions.
Include order ID, timestamps, contact number, and issue summary.
For business users, include workspace name and team role context.
Legal and privacy references
Terms and privacy links are available in app/web legal sections.
Use these sources for policy interpretation before filing disputes.
If policy text conflicts with an order outcome, ask support for a case review.
Structured requests with exact identifiers reduce back-and-forth and speed up resolution.