Clear location and handover instructions reduce waiting time, callbacks, and redelivery cases.
What to include per stop
Access details: gate code, floor, doorbell, parking constraints.
Primary contact name and reachable phone number.
Special handling instructions and safe handover notes.
Handover options
Recipient handover with direct contact confirmation.
Authorized third-party recipient when explicitly noted.
Leave-at-location only where allowed and clearly documented.
Missing handover details are one of the top causes of delay and failed stop completion.