Report delivery-quality incidents as soon as they are detected so support can preserve evidence and coordinate operations quickly.
Incident report checklist
Order ID, delivery timestamp, and current order status.
Clear photos or supporting evidence of damage/mismatch.
Whether issue is damaged, missing, or wrong recipient/item.
Dispute handling path
Support validates order timeline, handover data, and PoD records.
Finance and operations review whether refund, credit, or follow-up action applies.
Complex cases may require additional documentation before final decision.
Early, complete reports significantly improve resolution speed and decision quality.