If wallet top-up fails or remains pending, follow these checks before opening a support escalation.
What this is
Wallet top-up issues are usually linked to authorization declines, temporary provider checks, or incomplete billing details.
What to provide
Top-up amount, timestamp, and visible payment status.
Last error text shown in checkout or wallet history.
Your workspace and account identifier for payment review.
What happens next
Retry after confirming your payment method and available balance with your bank or card issuer.
If a top-up remains pending, support can verify whether the transaction is still processing or failed.
Coming soon: clearer in-app decline reasons and expanded self-serve retry guidance.
For urgent orders, include the affected order ID so support can prioritize payment-side troubleshooting.